Owners

Owners


Kiwiana Holiday Homes offers holiday home owners a complete rental management service, allowing you to maximise the investment in your holiday home.

We are based in Matapouri on the Tutukaka Coast and are 100% locally owned and operated. So what does that mean for you? As we live and work locally, we are driving around the coast most days and are able to keep an eye on your house, we know what’s going on in the region (including knowing first hand what’s happening with the weather), we can bring your recycle bin in from outside your property so it doesn’t advertise an empty house, we’re available if problems arise when guests are staying. We have a network of local tradespeople we can call on if needed, and can meet them at the property.

We can manage the whole process from beginning to end – once you contact us we’ll come and meet you at your house and talk through your needs and how we can get the best result for you. From there we’ll get your house ready for holiday rental – organising photos and wording for the website listing, getting it on the websites, answering enquiries and securing bookings, handling the payments, taking care of the guests’ arrival and departure, and being the contact for them while they are in the house. After the guests leave, we inspect the property (and clean if included), note any damage and report to you if there are any issues that need attention. We manage the whole process so you can relax!

The advantages of having Kiwiana Holiday Homes manage your house include:

  • we are a niche management company with a more hands on approach with our owners and their houses
  • we are both passionate about houses and holidays, and giving people fantastic service (we owned a bookbinding company for 17 years in Auckland and worked with numerous corporate clients so we are used to giving excellent service and working with people’s requirements)
  • we work closely with our owners and take in to account their needs, so our owners get the maximum return, whilst still able to enjoy time at the house themselves when they choose
  • we pride ourselves on keeping our houses up to a high standard of cleanliness and maintenance, and providing excellent service for both the guests and our owners

We’ll look after your house in the same way we would our own, and treat guests as we would like to be treated. If a problem arises we’ll look for alternative solutions if needs be. As an example, in one of our managed houses the outdoor umbrella broke in the middle of summer (worst timing!). As we didn’t have time to buy a new one before the next group of guests arrived that afternoon, we took our own umbrella to the house for them to use until we could buy a replacement. We realise it’s often the little things that make a big difference, to both our owners and the guests.

Contact us to make an enquiry – sit back and relax, and we’ll manage the rest!

 

References from a couple of our holiday home owners:

Sandra:

 I have used the services of Kiwiana Holiday Homes and I can’t recommend them highly enough.  Their services always went beyond my expectations and I could feel really secure in the knowledge that my holiday home was in the best of hands.  It took a huge weight off my shoulders and if you are looking for a thoroughly reliable, honest and hardworking organisation to look after your place choose Kiwiana.

 Graeme:

Anna and Helen have been looking after our place in Tutukaka for the last 18 months to 2 years. We had had a very frustrating time with a holiday rental company in the past and had completely taken the property off the rental market for a few months.

Having been recommended Anna and Helen by a local real estate agent, we decided to give it another go. Glad to say that they have turned renting a holiday house out into a pleasure.  Brilliant to deal with, happy to fit in with us wanting to use the house when we need and seeming to have the place booked most of the time when we are not there.  The place is looked after brilliantly and is always immaculate when we get there. They even found us tenants over the winter period, which has been a fantastic added bonus.

If you need hassle free, reliable and most importantly open and honest people to look after your property, look no further than Anna and Helen.

Jeff:

I was fortunate that I met Anna & Helen of Kiwiana Holiday Homes through the seller of the property I purchased.

They managed my property with honesty and integrity during my 2 year absence.

Their attention to detail led to a wonderful response from renters who consistently left messages singing their praises

They communicated well, maintained clear and concise records and I thank them for their assistance.

References from Guests:

Lorraine:

We were happy with the great service from Anna. A very prompt response to booking and excellent systems around getting keys etc. We were also pleased that she found a pair of shoes left in the house by one of our people, and after an email these were returned free of charge. Amazing service, and greatly appreciated. Would not hesitate to stay again.

 

Justine:

Anna was great. She responded really quickly to my initial request about the apartment and provided excellent communication all the way through. Anna gave us some good ideas about where to go and what to do and was very professional. I highly recommend.

 

Hannah:

Great communication, everything stated was there. Easy to get into contact and really great all round. Makes a difference! 

 

Janine:  

Trip was due to family bereavement and Anna’s hospitality and kindness was really appreciated. Made a sad trip just that bit more bearable.

 

David:

Anna and Helen prepared the property to a high standard. We had special requests for one member of our party and they were accommodated with no problems. Everything was thoroughly cleaned. Little extra touches were in place which made our arrival pleasant. Anna and Helen should be congratulated and are thoroughly recommended.